La verità sui Call Center Ad una certa età si sente il bisogno di indipendenza, questo sentimento sicuramente mira soprattutto sull'impegno a trovarsi un posto di lavoro, è qui che inizia l'odissea della maggior parte dei giovani convinti che la ricerca sia una cosa facile. Per prima cosa si cerca sulle pagine internet, tanti annunci, tanti requisiti richiesti, molta esperienza, ma nulla, nessuno ci risponde. L’unica carta da giocare ovviamente è un call center, credetemi ce ne sono davvero tanti, prendono tutti, davvero tutti, non fanno distinzioni.
Ti decidi e mandi il curriculum, ciò che vi è scritto non ha importanza, puoi scrivere che sei laureato o che sei un assassino, non fa nulla ti prendono. Dopo poche ore ti chiamano per un appointment, try to present the best possible way, but just a simple jeans and a T-shirt, indeed we should not present too much "pull" or risk being laughed at. In any case, the interview will go straight to the point, payments, time and type of work. You ill-treated to views on the payment, at first you think you become a millionaire, in essence it is simple, you have to do contracts each contract earns. In certain parts you are promised a fixed monthly minimum, but then prove to be a move to attract people.
Obviously you will choose, you'll be told when to present to sign the contract (if you can call it that) of course quite a project contract that a quanto descritto dalla legge sembra proprio di avere per le mani un biglietto per il paradiso: non hai obblighi di orario, non sei sotto nessuno e ovviamente ferie e malattie non pagate.
Fino a qui non sembra una cosa molto malvagia.
E’ il tuo primo giorno di lavoro, l’ambiente è caotico, mille voci che si intrecciano l’una con l’altra, nella sala trovi delle persone chiamate “TeamLeader” che sono pagati a ore per aiutarti (ovviamente anche loro guadagnano in più se il gruppo attiva contratti), questi figuri sono delle leggende del callcenter infatti si vocifera sempre che tempi addietro loro attivassero la media di 60 contratti al mese, in ogni caso loro hanno potere su di te, You are already below them and you realize that there is an inconsistency in the contract.
In one corner are usually the "Supervisor" means a person who does nothing all day, sitting for hours in front of a regular PC connected to the Internet. He is also on you, but even on the teamleader.
In the room there is usually a blackboard where to find all the names of your colleagues and their contracts. The board is very useful to get up the nerve, because while you deep thinking to put a contract on your side there's the usual "Gaston" from active duty who, breaking the myth that every day the customer does not want to be contacted home and did not vuole più sapere nulla di contratti telefonici. In ogni caso i numeri in lavagna salgono e con loro anche la furia nera di chi non attiva.
Al tuo primo giorno di lavoro ti mettono in ascolto, ti affiancano ad un veterano e ascolti i clienti che praticamente ti mandano a quel paese praticamente il 99% delle volte. Quando finisci il periodo di ascolto finalmente sei sulle linee. I primi giorni se non sei fortunato è davvero snervante, i clienti neppure ti ascoltano. Per una settimana sei a secco, poi un giorno riesci ad attivare un misero contratto e subito tutto lo sconforto svanisce.
Nel mio caso, hai un minimo di 30 contratti al mese per avere in mano circa 500€ netti. Il fisso mensile ti accorgi che non esiste, se fai meno contratti the minimum threshold, you pay less, the disk does not exist!
Months went by and salary only see a monthly pocket money, like the one received from their parents to go out right on Saturday. Meanwhile, arrange the meetings "Fantozzi" teamleader and Supervisor of course licking the bigger the company, famous phrases: "If you reach the goal, the company is at a loss and can not keep for long," "If you reach the minimum goal of 30 contracts, the company do not buy anything, and is held in equal terms. " From their words it seems that the company is Caritas, is keen to give us the meager salary that gives us each month and must tighten the belt pay us. Meanwhile, the company expanded, buying new buildings to accommodate more people to cheat and get fat and fat fat!
In fact, the company still makes money for each contract that we earn about 100 €, while we are in a poor part of it, about 15-17 €. This is the reality.
Now I write my personal experiences, are not arranged in chronological order or even by theme phrases are thrown down as they come.
If you are absent must notify, as if the contract was written.
We require a minimum of hours per day.
The lunch break lasts only 15 minutes and you have to turn out not to leave the empty room.
working on the goals of the monthly group, no matter how much you earn, the important thing is to contribute to your salary if everyone gives a damn.
The common idea is that if contracts do not blame you, are not you doing the right determination.
You have to repeat the same phrase at least 150 times each day.
The lucky people who have a decent contract, they are all over you.
Chief walking in SUVs.
The contract you do is then controlled by a person who obviously has a decent contract and did not care about anything if the customer later no longer wants the service, then check if the contract falls you are not paid.
The call system crashes every 30 minutes for reasons unclear.
The headache is guaranteed.
When you leave you must first dribble your superior asks you to do more hours, remembering that if you did not do no good contracts, the company is at a loss and so on ... a sermon at each exit.
In August, everyone is on vacation and the only work we are crazy to have to hear the horrible voices of the secretariats.
The salary is always less than what you expect.
If you plan to buy a car ... forget it.
If you plan to leave on Saturday and berti a beer, it falls just right.
Every day there are the false promises of being moved in the future in an industry best.
